Systems & Support
Core infrastructure- Windows Server & desktop environments
- Active Directory & Group Policy
- Endpoint management & Intune
- Network device configuration
- Ticketing & remote support tools
Mihir Patel
IT Support Officer • Systems Administrator
I keep infrastructure reliable and predictable, from identity and endpoints to virtualisation and the scripts that remove repetitive work. My background spans enterprise IT, healthcare, retail and managed services.
Available to connect
Systems & infrastructure
- Who
- Identity, infrastructure and automation specialist.
- Profile
- IT support across enterprise systems, identity, endpoints and virtualisation.
- Skills
- PowerShell • Active Directory • Azure • Microsoft 365 • VMware • Citrix • Intune
- Experience
- 2025 → present: IT Support Officer • 2023 → 2025: Service Desk Analyst
About
With experience across healthcare, retail and managed IT services, I've spent my career turning tickets into stable systems: patching servers, untangling Group Policy, supporting users and keeping core services dependable.
I specialise in identity and access, virtualisation and Microsoft 365 administration, with a growing focus on PowerShell automation. A recurring problem is often an opportunity to script the work once and make it easier the next time.
Outside the ticket queue, I build small infrastructure and automation projects to test ideas safely, learn new technologies and improve the way I approach real-world support problems.
Current focus
Identity, Microsoft 365, virtualisation and practical automation.
Technical skills
Tools I use to keep systems reliable.
Infrastructure, identity, cloud, virtualisation and automation — with a practical focus on supportability and clean operations.
Cloud & Identity
Microsoft ecosystem- Microsoft Azure & Entra ID
- Microsoft 365 administration
- Amazon Web Services
- Cloud security fundamentals
Virtualisation & Network
Platforms & connectivity- VMware vSphere
- Citrix environments
- VPN technologies & firewalls
- SAN/NAS storage, backup & DR
Automation & Operations
Making support easier- PowerShell scripting
- Monitoring & alerting
- SharePoint administration
- Process improvement & automation
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Experience
4 roles
2025-05 → PRESENT
IT Support Officer
@ Calvary Mater • NSW Health
Primary IT contact for a specialist hospital department across multiple sites, maintaining infrastructure, supporting clinical and administrative staff, and keeping business-critical systems running day to day.
2023-12 → 2025-05
Service Desk Analyst
@ IPH Services Pty Ltd
Managed Azure Active Directory, Microsoft 365 Admin Centre and Azure services. Worked across VMware virtualisation, Citrix environments, SAN/NAS storage, backup and disaster recovery, and endpoint management with Intune. Resolved 95%+ of tickets within SLA.
PREVIOUS ROLE
IT Support Specialist
@ Jaybro Group Pty Ltd
Administered systems and IT infrastructure, managed IT stock for local offices, ran new-starter inductions, and provided technical support, collaborating with internal teams and external providers to resolve complex incidents.
PREVIOUS ROLE
IT Support Specialist
@ Geeks2U Pty Ltd • Officeworks
Provided remote and on-site support for laptops, phones, printers and Wi-Fi routers for home and business customers, using ticketing systems to manage workflow with a strong focus on customer service.
Let's connect
Good systems start with good conversations.
If you are hiring, working through an infrastructure problem or simply want to connect, send me a message.